Training

Mental Health Helplines Partnership (mhhp) recognises the importance of continued professional development and quality training for helpline staff (paid and voluntary). Drawing from the wealth of experience from mhhp members across the Mental Health Helpline sector, mhhp has developed its own accredited training programme through City & Guilds on the Qualification and Credit Framework (QCF).

Details of the qualification structure, terms and conditions of accreditation can be accessed here  Download a copy of our accredited training brochure or see the following link for further information

Full details of the Qualification and Credit Framework (QCF) including guidance materials can be obtained from the Qualification and Curriculum Development Agency (QCDA)

 Useful links and publications:

• Capacity Builders
• Centre for Mental Health
• City & Guilds
• Learning and skills improvement service LSIS Excellence Gateway
• Ofqual
• Outcomes Monitoring
• Qualification and Curriculum Authority
• Skills for Care
• Skills for Health
• Skills Funding Agency (SFA)
• Working to Recovery Ltd