Cookie Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

A cookie is a file containing information packet that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track web browsers.

There are two main types of cookies: "persistent" cookies or "session" cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

You can find out more about cookies via the resource

Cookies on our website

We use both session cookies and persistent cookies on our website.

We may send to you the following cookies:

Name Purpose Expiry
iapt Track if user has signed-up for Improving Access to Psychological Therapies (IAPT) 2 Years
sitestyle Track the users’ stylesheet preference (using text only or graphics version) 2 Years
fontsize Track the user font size preference 2 Years
Random hash value Track login status Session

Third party cookies

When you use our website, you may also be sent third party cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

We may use the LinkedIn "Share" and "Follow" plugins to help us market our business using LinkedIn. The plugin detects whether you are logged in to LinkedIn when you visit our website, and uses this information to present appropriately-worded Follow and Share messages with various other details from LinkedIn. The plugin creates or updates three persistent cookies (bcookie, visit, leoauth_token) and up to eight session cookies (JSESSIONID, lang, IN_HASH, _lipt, sl, s_leo_auth_token and two X-LI-IDC cookies which are on different paths on their site). We use the plugin as a convenience for our users and we use it on the basis that LinkedIn adheres to its privacy policy as outlined at .

Opting out and blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

  • In Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
  • In Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
  • In Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies may, however, have a negative impact upon the usability of our websites. You can also delete cookies already stored on your computer. For example:

  • In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at;
  • In Firefox, you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and
  • In Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

Contact us

This website is owned and operated by Mental Health Helplines Partnership Limited (mhhp). If you have any questions about our cookies or this cookies policy, please contact us via the contact form.